Privacy Policy

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This Privacy Policy explains how we collect, use, disclose, and protect the personal information of our website visitors and email subscribers. By accessing our website or subscribing to our email list, you agree to the terms and practices described in this policy.

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Information Collection

We may collect personal information, such as name, email address, and other relevant details when you voluntarily provide it to us through our website or email subscription form. Additionally, PrEP coupon applicants are required to provide personal information, including photo identification, to validate their application for medication under the Australian Personal Importation Scheme. We utilize Google Analytics for collecting web traffic data and employ cookies for tracking purposes.

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Use of Information

We use the collected information to:

• Communicate with you and provide the information or services you request.

• Send newsletters, updates, and promotional emails related to our products or services.

• Improve our website and email communications based on your feedback and interactions.

• Comply with applicable legal requirements, including but not limited to the Australian Privacy Principles (APPs) and the Privacy Act 1988.

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Retention of Information and Deletion

For coupon applicants, we retain photo identification and medical information, including prescriptions, for a period of up to 6 months after receiving an application. However, if an applicant requests earlier deletion, we will accommodate the request, taking into consideration temporary retention by certain cloud-based systems (such as Google) before data is scrubbed from the cloud.

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Disclosure of Information

We do not sell, trade, or transfer your personal information to third parties without your consent, except in the following cases:

• Trusted third parties who assist us in operating our website, conducting our business, or serving you.

• When required by law or to protect our rights, safety, or property.

• In the event of a merger, acquisition, or sale of all or a portion of our assets.

Data Security We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no data transmission over the internet or storage system is 100% secure. In the event that we become aware of a data breach compromising your data, we will make reasonable efforts to notify you promptly.

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Your Rights

You have the right to access, update, or delete your personal information. You may also unsubscribe from our email list at any time by following the instructions provided in our emails or by contacting us directly.

External Links Our website may contain links to third-party websites. We are not responsible for their privacy practices or the content they provide. We encourage you to review the privacy policies of those websites before providing any personal information.

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Updates to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the updated version on our website. We encourage you to review this policy periodically.

Contact Information If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at info@pan.org.au.